Overview

Customer service agents who work at the airport may assist customers with confirmation of bookings and reservations, printing boarding passes before flights, completing the check-in process, and making sure that customers board a flight with no issues.

Responsibilities/Duties:

  • Represent the airline to its passengers and assist passengers in ticket sales and reservations including reservation changes.
  • Passenger check-in including the movement of checked baggage.
  • Provide airline information to passengers as required.
  • Greet passengers as they enter the terminal and provide directions to the airline ticket counters.
  • Assist in passenger boarding.
  • Assist in the preparation and completion of all paperwork associated with the aircraft movement.

Skills Required for Customer Service Associate:

  • Excellent communication skills.
  • Ability to work well under pressure.
  • Ability to handle difficult customer situations.
  • Strong time management skills.
  • Ability to work in a fast-paced environment.