A Sales Executive at the airport plays a crucial role in driving revenue for retail shops, duty-free stores, or service providers by engaging with traveler’s and promoting products or services. This position involves a blend of sales techniques, customer service skills, and knowledge of airport operations.

Responsibilities 

• Actively approach traveler’s to promote and sell products or services.

• Upsell and cross-sell products to maximize revenue.

• Provide excellent customer service to ensure a positive shopping experience.

• Understand customer needs and offer tailored recommendations.

• Handle complaints and queries professionally.

• Assist in inventory control and stock replenishment.

Requirement 

• Strong ability to persuade and close deals.

• Excellent verbal and interpersonal skills for interacting with diverse traveler’s.

• Focused on creating a positive customer experience.

• Ability to handle multiple customers efficiently in a fast-paced environment.

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A Customer Service Associate (CSA) is the face of the company, acting as the first point of contact for customers. Their primary role is to assist customers with inquiries, resolve complaints, process transactions, and ensure a smooth and positive customer experience. This role is critical in building and maintaining customer loyalty.

Responsibilities 

• Greet customers warmly and professionally.

• Provide information about products, services, and policies.

• Handle complaints and provide appropriate solutions promptly.

• Escalate complex issues to supervisors or specialized departments when necessary.

• Prepare reports on customer interactions and feedback.

• Work with other team members to meet sales or service targets.

Requirement 

• Strong communication and interpersonal skills.

• Customer service-oriented with a friendly and helpful attitude.

• Ability to work in a fast-paced environment.

• Teamwork and flexibility in work shifts.

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The Food and Beverage (F&B) industry is a vital part of the hospitality sector, focusing on the preparation, presentation, and service of food and drinks to customers. It covers a broad range of establishments, from restaurants and cafes to catering services, hotels, and even airport lounges.

Responsibilities 

Greet and welcome guests with a friendly demeanor.

Take and serve orders accurately and promptly.

Address guest inquiries and resolve complaints efficiently.

Set up and clear tables, ensuring a clean dining area.

Communicate guest preferences and special requests effectively.

Requirement 

• Strong communication and interpersonal skills.

• Customer service-oriented with a friendly and helpful attitude.

• Ability to work in a fast-paced environment.

• Teamwork and flexibility in work shifts.

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A Sales Associate is responsible for assisting customers in selecting and purchasing products while providing excellent customer service. They help maintain store operations, meet sales targets, and ensure a positive shopping experience.

Responsibilities 

• Greet customers and assist them with their purchases.

• Provide product recommendations and detailed information.

• Process transactions, handle cash, and operate POS systems.

• Maintain store cleanliness and restock merchandise.

• Meet or exceed sales targets and KPIs.

• Handle customer inquiries, complaints, and returns professionally.

• Stay updated on promotions, discounts, and new product arrivals.

Requirement 

• Strong communication and interpersonal skills.

• Customer service-oriented with a friendly and helpful attitude.

• Ability to work in a fast-paced environment.

• Teamwork and flexibility in work shifts.

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A Brand Promoter at the airport is responsible for increasing brand awareness, engaging with travelers, and driving sales of a specific product or brand. They create a positive impression of the brand by interacting with potential customers, demonstrating products, and providing relevant information to encourage purchases.

Responsibilities 

Product Demonstration & Promotion – Engage with travelers to introduce and promote the brand’s products.

Customer Engagement – Approach and interact with passengers in a friendly and persuasive manner.

Brand Representation – Maintain a professional appearance and represent the brand’s values.

Sampling & Giveaways – Distribute product samples or promotional materials to increase awareness.

Merchandising & Display Setup – Ensure the brand’s promotional area is well-organized and visually appealing.

Market Research & Feedback – Gather customer feedback and provide insights to the marketing team.

Requirement 

• Excellent Communication – Ability to engage customers and explain product benefits clearly.

• Persuasive & Outgoing Personality – Confidence in approaching and interacting with a diverse group of travelers.

• Customer Service Orientation – Friendly, patient, and able to handle customer inquiries professionally.

• Multitasking & Adaptability – Capable of working in a fast-paced airport environment.

• Knowledge of the Brand/Product – Understanding the features and benefits of the brand’s offerings.

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The Meet and Greet (Atithya) service is designed to offer a smooth and hassle-free airport experience to passengers by providing personalized assistance from arrival to departure. 

Responsibilities 

• Greeting passengers upon arrival at the airport.

• Assisting with check-in, security clearance, and immigration procedures.

• Escorting passengers to and from the boarding gates.

• Assisting VIPs, senior citizens, unaccompanied minors, and passengers with special needs.

• Ensuring a comfortable and stress-free airport experience.

• Addressing passenger inquiries regarding airport facilities and flight information.

• Offering recommendations on airport lounges, shopping, and dining options.

Requirement 

• Excellent communication and interpersonal skills.

• Multitasking and time management skills.

• Knowledge of airport operations and customer service etiquette.

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A Customer Service Associate (CSA) is responsible for assisting customers, handling inquiries, resolving complaints, and ensuring a positive customer experience. In an airport setting, CSAs play a crucial role in helping passengers with check-ins, baggage handling, directions, and general support.

Responsibilities 

Guest Reception: Greet and welcome guests in a professional, courteous, and friendly manner upon arrival at the lounge. Ensure all guests feel valued and comfortable.

Customer Service: Assist guests with check-in, seating arrangements, and any special requests, ensuring an exceptional guest experience.

Lounge Guidance: Provide information about lounge amenities, services, and available offerings, including food, beverages, and entertainment options.

Problem Solving: Address any guest concerns or issues promptly, escalating to management when necessary, ensuring a smooth and positive experience for all visitors.

Monitoring Lounge Activity: Ensure the lounge environment is clean, comfortable, and welcoming, regularly checking on guest needs and maintaining a relaxed atmosphere.

Communication: Maintain open communication with the lounge team to ensure seamless service, including relaying important information about guest preferences or needs.

VIP and Special Guest Handling: Provide personalized services to VIP guests, offering tailored experiences to meet their specific needs.

Coordination with Operations Team: Work closely with kitchen, bar, and housekeeping teams to ensure smooth operations and timely delivery of services.

Feedback Collection: Engage with guests to gather feedback on their lounge experience, reporting suggestions or concerns to management for continuous improvement.

Requirement 

• Strong problem-solving and conflict-resolution abilities.

• Ability to work in a fast-paced, high-pressure environment.

• Multitasking and time management skills.

• Customer-focused attitude and patience.

• Basic knowledge of airline and airport procedures.

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The Food and Beverage (F&B) industry is one of the largest and most essential sectors worldwide. It includes businesses that prepare, serve, and sell food and drinks to consumers in various settings.

Responsibilities 

• Food Preparation and Cooking – Ensuring food is made with quality and hygiene standards.

• Customer Service – Providing excellent service, taking orders, and assisting guests.

• Beverage Service – Serving drinks, including coffee, tea, cocktails, and wine.

• Inventory Management – Keeping track of stock, ordering supplies, and minimizing waste.

• Hygiene and Safety Compliance – Following food safety regulations and maintaining cleanliness.

• Sales and Marketing – Promoting food and beverages through advertising, special offers, and branding.

Requirement 

• Customer Service Skills – Being friendly, attentive, and professional.

• Culinary and Beverage Knowledge – Understanding food preparation and drink mixing.

• Communication Skills – Clearly interacting with customers and team members.

• Time Management – Working efficiently, especially during busy hours.

• Problem-Solving – Handling complaints and unexpected challenges.

• Teamwork – Collaborating with chefs, waitstaff, and management.

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A Security Agent at the airport is responsible for ensuring the safety and security of the Shipments. They conduct security checks, monitor surveillance systems, and enforce airport regulations to prevent security threats.

Responsibilities 

• Monitoring airport surveillance cameras and identifying suspicious activities.

• Responding to security incidents, alarms, and emergencies.

• Screening passengers, baggage, and cargo using X-ray machines and other security equipment.

• Conducting security pat-downs and manual bag inspections when necessary.

• Enforcing airport safety regulations and reporting any security breaches.

Requirement 

• Ability to detect suspicious behavior or prohibited items.

• Clearly explaining security procedures to passengers.

• Ability to stand for long periods and perform manual security checks.

• Quick decision-making in high-pressure situations.

• Handling passenger interactions professionally and calmly.

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A Cargo Agent is responsible for coordinating and facilitating the efficient transportation of goods via air. They play a key role in ensuring cargo is handled correctly, meets regulatory requirements, and reaches its destination safely and on time.

Responsibilities 

• Receive, label, and prepare cargo for shipping.

• Prepare and process shipping documents such as air waybills, bills of lading, and customs declarations.

• Ensure accuracy in documentation to comply with international trade regulations.

• Coordinate with airlines, freight forwarders, and ground staff to arrange cargo transport.

• Communicate with customers regarding shipment status, delivery timelines, and delays.

Requirement

• Ability to lift heavy objects and perform physically demanding tasks.

• Coordinate effectively with teams and provide clear updates to customers.

• Work efficiently in a fast-paced and dynamic environment.

• Handle multiple tasks and meet strict shipping deadlines.

• Ensure accuracy in documentation and compliance with shipping standards.

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