The Food and Beverage (F&B) industry is a vital part of the hospitality sector, focusing on the preparation, presentation, and service of food and drinks to customers. It covers a broad range of establishments, from restaurants and cafes to catering services, hotels, and even airport lounges.

Responsibilities 

Greet and welcome guests with a friendly demeanor.

Take and serve orders accurately and promptly.

Address guest inquiries and resolve complaints efficiently.

Set up and clear tables, ensuring a clean dining area.

Communicate guest preferences and special requests effectively.

Requirement 

• Strong communication and interpersonal skills.

• Customer service-oriented with a friendly and helpful attitude.

• Ability to work in a fast-paced environment.

• Teamwork and flexibility in work shifts.

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A Sales Associate is responsible for assisting customers in selecting and purchasing products while providing excellent customer service. They help maintain store operations, meet sales targets, and ensure a positive shopping experience.

Responsibilities 

• Greet customers and assist them with their purchases.

• Provide product recommendations and detailed information.

• Process transactions, handle cash, and operate POS systems.

• Maintain store cleanliness and restock merchandise.

• Meet or exceed sales targets and KPIs.

• Handle customer inquiries, complaints, and returns professionally.

• Stay updated on promotions, discounts, and new product arrivals.

Requirement 

• Strong communication and interpersonal skills.

• Customer service-oriented with a friendly and helpful attitude.

• Ability to work in a fast-paced environment.

• Teamwork and flexibility in work shifts.

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A Brand Promoter at the airport is responsible for increasing brand awareness, engaging with travelers, and driving sales of a specific product or brand. They create a positive impression of the brand by interacting with potential customers, demonstrating products, and providing relevant information to encourage purchases.

Responsibilities 

Product Demonstration & Promotion – Engage with travelers to introduce and promote the brand’s products.

Customer Engagement – Approach and interact with passengers in a friendly and persuasive manner.

Brand Representation – Maintain a professional appearance and represent the brand’s values.

Sampling & Giveaways – Distribute product samples or promotional materials to increase awareness.

Merchandising & Display Setup – Ensure the brand’s promotional area is well-organized and visually appealing.

Market Research & Feedback – Gather customer feedback and provide insights to the marketing team.

Requirement 

• Excellent Communication – Ability to engage customers and explain product benefits clearly.

• Persuasive & Outgoing Personality – Confidence in approaching and interacting with a diverse group of travelers.

• Customer Service Orientation – Friendly, patient, and able to handle customer inquiries professionally.

• Multitasking & Adaptability – Capable of working in a fast-paced airport environment.

• Knowledge of the Brand/Product – Understanding the features and benefits of the brand’s offerings.

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The Meet and Greet (Atithya) service is designed to offer a smooth and hassle-free airport experience to passengers by providing personalized assistance from arrival to departure. 

Responsibilities 

• Greeting passengers upon arrival at the airport.

• Assisting with check-in, security clearance, and immigration procedures.

• Escorting passengers to and from the boarding gates.

• Assisting VIPs, senior citizens, unaccompanied minors, and passengers with special needs.

• Ensuring a comfortable and stress-free airport experience.

• Addressing passenger inquiries regarding airport facilities and flight information.

• Offering recommendations on airport lounges, shopping, and dining options.

Requirement 

• Excellent communication and interpersonal skills.

• Multitasking and time management skills.

• Knowledge of airport operations and customer service etiquette.

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The Food and Beverage (F&B) industry is one of the largest and most essential sectors worldwide. It includes businesses that prepare, serve, and sell food and drinks to consumers in various settings.

Responsibilities 

• Food Preparation and Cooking – Ensuring food is made with quality and hygiene standards.

• Customer Service – Providing excellent service, taking orders, and assisting guests.

• Beverage Service – Serving drinks, including coffee, tea, cocktails, and wine.

• Inventory Management – Keeping track of stock, ordering supplies, and minimizing waste.

• Hygiene and Safety Compliance – Following food safety regulations and maintaining cleanliness.

• Sales and Marketing – Promoting food and beverages through advertising, special offers, and branding.

Requirement 

• Customer Service Skills – Being friendly, attentive, and professional.

• Culinary and Beverage Knowledge – Understanding food preparation and drink mixing.

• Communication Skills – Clearly interacting with customers and team members.

• Time Management – Working efficiently, especially during busy hours.

• Problem-Solving – Handling complaints and unexpected challenges.

• Teamwork – Collaborating with chefs, waitstaff, and management.

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